Customer Service Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeCollections Full time ₱20,000 - ₱30,000
Job Opportunity: Customer Service Specialist

We are seeking a skilled Collections Representative to join our team. The successful candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional service.

This is a challenging yet rewarding role that requires strong negotiation and conflict resolution skills. As a Collections Representative, you will work in a fast-paced environment and interact with customers on a daily basis.

Key Responsibilities:
  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with company policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.
Requirements:
  • High school diploma or equivalent; further education is an advantage.
  • 1–2 years of experience in collections or a similar contact center role.
  • Strong negotiation and conflict resolution skills.
  • Ability to remain professional and calm under pressure.
  • Familiarity with debt collection laws and practices.
  • Fluent in English and Spanish would be a plus.

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