HR Operations Specialist

6 days ago


Rizal, Philippines beBeeHr Full time $50,000 - $80,000

Job Opportunity:

Overview

Cognizant offers a unique career path for talented professionals seeking to make a meaningful impact in the realm of HR operations.

Key Responsibilities
  • Engage with employees and management through effective communication, addressing inquiries and providing seamless transactional services via various channels.
  • Support the team by utilizing policy guidelines and navigation tools, handling transactions such as employee data changes, promotions, salary modifications, performance management, learning, severance, tax-related matters, exit processes, and leave of absence on Workday.
  • Utilize Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) to complete employee transactions efficiently.
  • Collaborate with onshore partners to gain expertise on all queries received from employees.
  • Create a repository for out-of-scope queries and receive training to address these Tier 1 issues. Transfer Tier 2 transactions to relevant leads or onshore counterparts according to defined processes.
Requirements
  • Bachelor's Degree Holder
  • At least one year of experience in an HR Helpdesk role, delivering services preferably from a shared service center environment.
  • Familiarity with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to working US shifts

This position requires a detail-oriented individual who can effectively communicate with employees and management, possessing strong analytical and problem-solving skills to handle complex transactions and resolve issues efficiently.



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