Remote Customer Service Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Description

We are seeking a highly motivated and skilled individual to fill the role of Remote Call Center Representative. As a key member of our team, you will play a critical role in delivering exceptional customer service to our clients.

Your primary responsibility will be to handle inbound and outbound calls, resolving customer issues efficiently and effectively. You will also be responsible for researching and retrieving information across systems to support customer needs, as well as accurately documenting interactions and processing claims.

In addition to these key responsibilities, you will be required to follow scripts, policies, and procedures while using available resources, protect customer privacy and handle sensitive information appropriately, escalate complex issues to the appropriate team members, stay current with training, updates, and program knowledge, and maintain consistent attendance and adhere to scheduling requirements.

Key Skills and Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits and Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position: Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

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