Remote Customer Service Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000
About the Job

This is an exciting opportunity to work in a customer-focused role as a Remote Call Center Representative. The primary goal is to handle inbound and outbound calls professionally and efficiently.

You will resolve customer issues on the first call through effective problem-solving, research and retrieve information across systems to support customer needs, accurately document interactions and process claims, guide customers through options to find the best solutions, follow established procedures while using available resources, protect customer privacy and handle sensitive information appropriately, escalate complex issues to the appropriate team members, stay current with training, updates, and knowledge requirements, maintain consistent attendance and adhere to scheduling demands.

Key Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits Package
  • HMO Coverage plus dependent coverage
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company events and off-site activities
  • Sharpen your social skills while meeting people
  • Plus, more rewards, recognition gifts, and treats

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