Collection Process Manager

1 day ago

Manila, National Capital Region, Philippines beBeeLeader Full time ₱750,000 - ₱1,100,000

Are you ready to take on the challenge of leading a team and driving improvements in our fast-paced industry?

This role is all about managing and overseeing the end-to-end order-to-cash process, which includes order management, invoicing, credit and collections, dispute resolution, and cash application.

You'll be responsible for:

  • Leading transaction processing in the area of credit management, orders processing, document validation, cash collection and dispute management.
  • Day-to-day activities including interaction with customers, clients or third-party providers.
  • Delivering high quality, customer-focused service to clients and processing complex financial transactions within agreed Service Level Agreements (SLAs).
  • Setting and achieving operational objectives, tracking and reporting service performance.
  • Making timely decisions by balancing action with objective, fact-based perspective that optimizes data, intuition and expertise.
  • Anticipating and taking action to create opportunities and avoid future crises.

The key responsibilities include:

  • Overseeing the order processing cycle, ensuring timely and accurate order entry and fulfillment.
  • Ensuring accurate and timely invoicing in compliance with company policies and legal regulations.
  • Managing credit assessments, approvals, and limit reviews for customers.
  • Supervising collection activities to minimize overdue balances and bad debt risk.
  • Building and maintaining relationships with customers to resolve issues.

Flexibility to work in shifts and make timely decisions is required.

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