Service Delivery Expert
5 days ago
As a Service Delivery Expert, you will play a crucial role in ensuring that our clients receive exceptional service and support from our IT Support Team. You will work closely with our technology teams to deliver high-quality services and meet the required service level agreements.
Your strong technical knowledge, problem-solving skills, and ability to empathize with clients will make you an asset to our team. You will also assist in developing standardized work processes, tools, and methodologies that improve quality and customer experience.
- Achieve support related productivity.
- Escalating incidents that cannot be resolved, to the next level of support in line with service level agreements (SLAs).
- Identifying potential major incidents and problems and highlighting them to management.
- Help resolve software and technical questions for the client efficiently and effectively.
What We're Looking For
- Associate or bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation, CompTIA and Microsoft Azure Certification is an advantage.
- Basic scripting knowledge (e.g. PowerShell, Python, SQL)
- Familiarity with ticketing systems such as BMC, ServiceNow, JIRA, or similar ITSM tools.
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