Call Center Training and Recruitment Specialist
1 month ago
We are seeking a highly skilled Call Center Trainer and Recruitment Coordinator to join our team at LeadAdvisors. As a key member of our recruitment and training team, you will play a vital role in ensuring the success of our call center agents. Your primary responsibilities will include developing and implementing recruitment strategies, coordinating the onboarding process, and delivering comprehensive training programs to equip agents with the necessary skills and knowledge to excel in their roles.
Key Responsibilities- Recruitment and Onboarding: Develop and implement recruitment strategies to attract top talent to our call center, post job openings, screen resumes, conduct interviews, and manage the selection process. Coordinate the onboarding process, ensuring new hires are well-prepared and integrated smoothly into their roles.
- Training Development and Delivery: Design, update, and deliver comprehensive training programs for both new hires and existing employees. Develop training materials, including manuals, guides, and e-learning modules. Conduct classroom and on-the-job training sessions to equip agents with necessary skills and knowledge.
- Performance Monitoring and Feedback: Regularly assess the performance of call center agents through monitoring and evaluation. Provide constructive feedback and additional training to ensure continuous improvement. Organize and conduct mock calls to help agents practice and refine their skills.
- Huddles and Team Meetings: Lead daily or weekly huddles with call center representatives to share updates, address concerns, and motivate the team. Facilitate team meetings to discuss performance, share best practices, and align on goals.
- Collaboration and Coordination: Work closely with management to identify training needs and develop appropriate training plans. Collaborate with other departments to ensure training programs are aligned with company objectives. Maintain open communication with agents to understand their challenges and provide necessary support.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- A collaborative and supportive work environment.
This is an office-based position, amenable to commute. We look forward to the positive impact you will bring to our team at LeadAdvisors.
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