Remote Customer Service Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted on an as-needed basis.

Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

1. Improve the customer's experience, providing exceptional solutions to simple requests.
2. Apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
3. Key Responsibilities:

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Improve the customer's experience.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

As a Disaster Relief Agent, you must be confident, fully engaged, a team player, and dedicated.

You are also responsible for bringing a positive and enthusiastic outlook to work each day.

1. Must be 18 years of age or older.
2. High school diploma or equivalent.
3. Excellent organizational, written, and oral communication skills.
4. The ability to type swiftly and accurately (20+ words a minute).
5. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
6. Basic understanding of Windows operating systems.
7. Highly reliable with the ability to maintain regular attendance and punctuality.
8. The ability to evaluate, troubleshoot, and follow up on customer issues.
9. An aptitude for conflict resolution, problem solving, and negotiation.
10. Must be customer service oriented (empathetic, responsive, patient, and conscientious).
11. Ability to multi-task, stay focused, and self-manage.
12. Strong team orientation and customer focus.
13. The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
14. Excellent interpersonal skills and the ability to build relationships with your team and customers.

**Benefits**

Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Starting compensation is based on experience.

What You Can Expect from Us:

• HMO Coverage plus a dependent.
• Dental Coverage.
• Free meal during training.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Frequent disinfection and fogging of workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off-site events.
• Plus, more in-office rewards, raffles, recognition gifts, and treats.

At MCI, we take pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

**Physical Requirements**

This job operates in a professional office environment.

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

**Conditions of Employment**

1. Must be authorized to work in the country where the job is based.
2. Subject to the program and location of the position.

**Reasonable Accommodation**

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment.

If reasonable accommodations are needed, please contact Human Resources.