French Language Customer Service Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time $35,000 - $45,000
Customer Service Representative

We are seeking a skilled and experienced customer service representative to join our team.

About the Role:

  • Respond to customers via email, chat, phone, text, and social media channels.
  • Create memorable service interactions by demonstrating strong written and verbal communication skills.
  • Build a strong understanding of products, procedures, and resolutions for assigned brands.
  • Work collaboratively with team members to provide encouragement, answers, and customer insights.

Requirements:

  • High school diploma or equivalent required.
  • 12+ months of contact center experience (within the last 2 years) necessary.
  • Ability to speak, read, and write in both French and English required.
  • Bilingual proficiency in French (B2 level) mandatory.
  • Familiarity with CRM systems and practices; Salesforce experience preferred.
  • Remote work experience a plus.

Benefits:

  • Competitive wages.
  • Career development training and opportunities for growth within the company.
  • A fun, fast-growing environment that promotes from within.

Additional Information:

  • This is a contract position requiring high schedule adherence (85%+) and minimal unscheduled breaks.
  • The ideal candidate will have excellent communication skills, be tech-savvy, and able to adapt to changing software.
  • A quiet workspace and reliable internet connection are essential.

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