French-Speaking Customer Service Representative

4 hours ago

Batangas, Calabarzon, Philippines beBeeSupport Full time $30,000 - $40,000
Customer Support Position Overview

We are seeking a French-speaking customer support specialist to join our organization. This role involves providing exceptional service to our customers via phone, chat, and email.

Key Responsibilities:

  • Serve as the first point of contact for French-speaking customers.
  • Ensure prompt, clear, and helpful interactions with customers.
  • Deliver outstanding support in both French and English through voice and chat.
  • Troubleshoot and resolve customer issues with professionalism and urgency.
  • Build strong relationships by personalizing each interaction.
  • Collaborate with the team to ensure consistent and high-quality service.
  • Share customer feedback and insights to improve processes.

Requirements:

  • At least 1 year of remote/online experience in customer service or a similar role.
  • Excellent written and verbal communication skills.
  • Experience with bilingual customer support is an advantage.
  • Knowledge of Gorgias, Zendesk, Shopify, or similar tools is a plus.
  • Ability to remain calm and solution-focused under pressure.

Technical Requirements:

  • A personal computer or laptop with a minimum i5 processor.
  • A stable internet connection with at least 15 Mbps upload and download speeds.

About This Role

This position offers the opportunity to work in a fast-growing environment and provide top-notch service to our customers. If you have excellent communication skills and are proficient in both French and English, we encourage you to apply.

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