Helpful Problem Solver

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeService Full time $12,000 - $24,000
Customer Service Representative Job Opportunity

This role is ideal for individuals who excel at communicating effectively with customers and resolving issues in a timely manner. As a customer service representative, you will be responsible for providing excellent service to clients across various industries.

Responsibilities:

  • Engage with customers via phone, email, and chat to address their queries and resolve issues professionally.
  • Provide knowledgeable answers to questions about products, services, and pricing, demonstrating a strong understanding of our offerings.
  • Collaborate with internal departments to meet customer needs, ensuring seamless communication and teamwork.
  • Perform data entry tasks efficiently, maintaining accuracy and speed.
  • Work within US business hours to ensure timely response to customer inquiries and support requests.

To succeed in this role, you will need a quiet and professional home office setup, a fast and reliable computer with a second monitor, and internet speed faster than 50 Mbps.

As an independent contractor, you will have the flexibility to work from your own home office while adhering to US business hours and maintaining high levels of productivity and customer satisfaction.

Required Skills and Qualifications:

  • Proven sales experience and comfort in engaging with customers.
  • Typing speed of at least 50 words per minute, ensuring efficient communication and response time.
  • 1-5 years of customer service experience, providing a solid foundation for delivering exceptional support.
  • Proficiency in Google Workspace and various customer relationship management software, enabling effective collaboration and communication.
  • Excellent phone etiquette, verbal, written, and interpersonal skills, fostering strong relationships with customers and colleagues.
  • Able to multi-task, organize, and prioritize work, managing competing demands and deadlines with ease.

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