Accounts Receivable Accountant

1 day ago

Cebu City, Central Visayas, Philippines beBeeReceivable Full time ₱600,000 - ₱1,200,000

Job Title: Receivable Cash Management Specialist

Responsibilities
  • Our ideal candidate will make outbound collection calls to customers in a professional manner to maintain positive relationships.
  • Candidates will instruct customers on how to process payments via our online portal.
  • The successful candidate will provide daily and weekly tracking reports and metrics on outstanding accounts receivable.
  • We are seeking someone who can document collection activity within our collections module, Microsoft Teams shared Excel files, and save customer communications and update Sage Intacct Collections module with dates of phone calls, contacted parties, and results of conversations.
  • The chosen candidate will provide customer invoices, statements, and contracts as requested by the customer.
  • The successful candidate will review customer account information with the customer.
  • The individual will be accountable for resolving client-billing problems and decreasing accounts receivable delinquency.
  • Candidates will identify and fully document any disputed items from customers.
  • The chosen candidate will provide approved ECOs and travel documentation as requested to customers.
  • The selected individual will coordinate with internal departments for resolution of disputes.
  • The candidate will ensure that customer payment is received after dispute is resolved.
  • The individual will answer inbound calls as received to assist customers with their questions.
  • The successful candidate will respond to customer inquiries as received into our AR and collections email distribution lists.
  • The candidate will listen to voicemails received by customers and return customer calls.
  • The chosen candidate will process dunning notices upon request.
  • The selected individual will maintain and follow brand standard collection processes.
  • Candidates will participate in payment application.
  • The individual will provide additional collection and accounts receivable support, including invoice generation, as requested.
Prioritization & Metrics
  • Prioritization includes final invoices immediately past due, customers with 2 months aged monthly recurring revenue (MRR) invoices greater than 31 days past due, participating in weekly suspension calls with other departments, ensuring notes on weekly report are updated prior to meeting, providing additional commentary during meeting on customers as needed.
  • Metrics include making call to 75 customers a day on past due balances, contacting each customer up to 3 times a day until reached and then following up with an email for those who did not respond via phone; maintaining the collections email queue so that customers are answered within less than 1 business day.
  • The successful candidate will ensure all customer e-payments are processed within 1 business day of receipt.
  • The individual will impact company's Days Sales Outstanding (DSO) to be less than 35 days.
  • The candidate will impact company's aging so that total invoices greater than 31 days past due is less than $2M USD on any given day.

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