Accounts Receivable Accountant

3 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time
Responsibilities
  • Collections' Agent will conduct outbound collection calls in a professional manner to maintain customer relationships
  • Instructs customers how to process payments via company's online portal
  • Provides daily, weekly tracking reports & metrics on outstandingAR
  • Documents collection activity within company collections module and Microsoft Teams shared Excel files including saving of customer communications and updating Sage Intacct Collections module with dates of phone calls & who was contacted and results of conversation
  • Provides customer invoices, statements and contracts as requested by customer
  • Reviews customer account information with customer
  • Accountable for resolving client-billing problems and decrease accounts receivable delinquency
  • Identifies and fully documents any disputed items from customers
  • Provides approved ECOs and travel documentation as requested to customers
  • Coordinates with internal client's departments for resolution of disputes
  • Ensures customer payment is received after dispute is resolved
  • Answers inbound calls as received to AR general phone line to assist customers with their questions
  • Responds to customer inquiries as received into the AR and collections email distribution lists
  • Listens to voicemails received by customers and returns customer calls
  • Processes dunning notices upon request
  • Maintains and follows brand standard collection processes
  • Payment application
  • Additional collection and accounts receivable support including invoice generation, as requested
Specific Collection Processes
  • Statements: Processes Statements to customers on the 15th of each month (14th if the 15th is a Saturday and 16th if the 15th is a Sunday)
  • Finals Collection Processes: On the 6th business day of month (or earlier, when final invoicing activity for prior month has been completed as notified by client AR/Finance management)
  • Contact via phone call and email to all customers who received a final invoice to confirm receipt of invoice and identify any questions on the invoice that would prevent on-time payment; track resolution of the issues (e.g., obtain current tax-exempt certificate for updated invoice, supporting documentation as needed)
  • Contact via phone call and email to all customers whose final invoices are 5 days past due
  • Identify when payment will be received
  • Contact via phone call and email to all customers whose final invoices are 15 days past due
  • Participates in Collections Suspension process once invoice is greater than 30 days past due
  • MRR Collection Process: Call customers who have aged MRR invoices, prioritizing those who have 2 or more months aged first, and confirm receipt and payment
  • Follow AR collection escalation process; Notifies management of any difficult customer conversations and any disputed items
  • Notifies management of any changes that need to be recorded for customer suspension process as soon as information is provided (e.g., received customer payment online so that support can be notified to restore services, customer inquiries for payment plans or extenuating circumstances for consideration of extension of payment date, including providing proof from customer)
  • Client's charges a fee on credit cards for credit card payments over a specific threshold. These fees are not waived and can only be done when approved, in advance, in writing
  • Maintains and follows specific suspension collection processes which include documenting multiple phone calls and email communications to customer leading up to suspension if payment is not received within the two-week timeframe
  • Updates customer records with new customer contact information
Prioritization & Metrics
  • Prioritization: Final Invoices immediately past due; Customers with 2 months aged monthly recurring revenue (MRR) invoices > 31 days past due; Participate in weekly Suspension calls with other departments; Ensure notes on weekly report are updated prior to meeting; Provide additional commentary during meeting on customers as needed
  • Metrics: Call 75 customers a day on past due balances, contacting each customer up to 3 times a day until reached and then follow-up with an email for those who did not respond via phone; Maintain the collections email queue so that customers are answered within less than 1 business day
  • Ensure all customer e-payments are processed within 1 business day of receipt (queue should be empty by COB each day)
  • Impact company's Days Sales Outstanding (DSO) to be less than 35 days
  • Impact company's aging so that total invoices >31 days past due is less than $2M USD on any given day

#J-18808-Ljbffr

  • Accounts Receivable Accountant

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    ResponsibilitiesCollections' Agent will conduct outbound collection calls in a professional manner to maintain customer relationships.Instructs customers how to process payments via company's online portalProvides daily, weekly tracking reports & metrics on outstandingARDocuments collection activity within company collections module and Microsoft Teams...

  • Accounts Receivable Expert

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeReceivables Full time $37,680

    Remote Accounts Receivable SpecialistWe are seeking a skilled Remote Accounts Receivable Specialist to manage the accounts receivable function for a beverage automation company. The successful candidate will be responsible for generating and sending invoices to customers, maintaining accurate customer account balances, and reconciling subledgers to the...

  • Accounts Receivable Clerk

    5 days ago

    Cebu City, Central Visayas, Philippines Workplace Safety Screenings Full time ₱400,000 - ₱600,000 per year

    Company DescriptionWorkplace Safety Screenings is a provider of comprehensive workplace safety services including drug and alcohol testing, background screening, wellness exams, and more. With decades of experience, our team ensures that clients enjoy peace of mind and a safe workforce while staying compliant with regulations.Role DescriptionWe are looking...

  • Accounts Payable and Accounts Receivable Professional

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeAccounting Full time ₱3,500,000 - ₱5,000,000

    Job Title: AP/AR AssociateJob Summary:This role involves end-to-end Accounts Payable (AP) and Accounts Receivable (AR) process management, ensuring timely and accurate account reconciliation. The ideal candidate will contribute to month-end, quarter-end, and year-end closing activities, while enhancing collection rates and optimizing cash flow.The successful...

  • Accounts Receivable Officer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time

    OverviewWhere attention to detail meets financial impact—that's the value you'll bring as our Accounts Receivable Officer.Hi We're Smartsourcing, and we're on the lookout for an Accounts Receivable Officer to join our growing finance crew. In this role, you'll be the key to ensuring invoices are accurate, payments come in on time, and customer accounts...

  • Account Receivable Officer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Dusit Thani Mactan Cebu Full time

    OverviewJob DescriptionPRIMARY RESPONSIBILITIES:Ensure the accuracy of all charge and credits to the various accounts and that they are properly entered on a timely basis.Compute accurately all travel agent commissions payable and enter them on amity basis.Ensure that accounts, statements and follow-up letters are mailed on a timely basis.Ensure that the...

  • Account Receivable Officer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    OverviewJob DescriptionPrimary ResponsibilitiesEnsure the accuracy of all charge and credits to the various accounts and that they are properly entered on a timely basis.Compute accurately all travel agent commissions payable and enter them on amity basis.Ensure that accounts, statements and follow-up letters are mailed on a timely basis.Ensure that the...

  • Account Receivable Officer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Dusit Thani Dubai Full time

    MAIN RESPONSIBILITIESEnsure the accuracy of all charge and credits to the various accounts and that they are properly entered on a timely basis.Compute accurately all travel agent commissions payable and enter them on amity basis.Ensure that accounts, statements and follow-up letters are mailed on a timely basis.Ensure that the necessary information in...

  • Accounts Receivable Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines QIMA Full time ₱300,000 - ₱450,000 per year

    Company Description "At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count."  The QIMA Story  At QIMA, we are on a mission to offer our clients smart solutions to make products you can...

  • Logistics Account Receivable Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeAccountant Full time $7,200 - $7,800

    Accounts Receivable Administrator Job DescriptionThis role involves overseeing the accounts receivable process, focusing on client invoicing, payment tracking, and ensuring compliance with financial and contractual obligations.The ideal candidate has strong analytical skills, excellent attention to detail, and a solid understanding of logistics...