Operational Support Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeFieldService Full time ₱150,000 - ₱250,000

Job Title:

Customer Service Representative/Field Dispatcher

We are seeking a skilled Customer Service Representative/Field Dispatcher to join our team. The ideal candidate will be responsible for answering customer inquiries, scheduling appointments, and managing work orders.

Key Responsibilities:

  • Answer phones, chats, and emails promptly and professionally.
  • Schedule the and process outbound and receive inbound calls from customers confirming appointments.
  • Process outbound and receive inbound calls from field technicians to update work order status.
  • Modify work orders to reflect order line-item changes or deletions.
  • Cancel, Reschedule, or place work orders on hold.
  • Notate customer's account.
  • Make sure field technicians are following procedures correctly and document issues for escalation.

Requirements:

  • Must be at least 2 years in College.
  • Must have at least 1 year of BPO experience in a field service/dispatch or customer service account.
  • Must have good communication skills.
  • Willing to work on shifting schedule and on-site.

Benefits:

Cebu and Gensan

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