Healthcare Records Specialist

1 day ago


Angeles City, Central Luzon, Philippines beBeeRecord Full time $40,000 - $60,000
Job Summary:

The Medical Record Retrieval Specialist plays a pivotal role in the healthcare records management process.

Responsibilities:
  1. Provider Identification & Research
    • Determine relevant healthcare providers associated with a client's treatment, beyond main facilities listed by law firms.
    • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
    • Input all identified providers into admin applications.
  2. Request Creation & Quality Assurance
    • Review and correct incoming Release of Information (ROI) forms, which are often incomplete or incorrect.
    • Create accurate base forms before assembling final submission packets.
    • Conduct thorough quality checks for each ROI packet, ensuring required components (cover letters, affidavits, etc.) are accurate and complete.
  3. Request Assignment
    • Assign requests to appropriate records team members based on workload and utilization metrics.
  4. Handling Special Cases
    • Identify and escalate provider-specific requirements (e.g., custom forms) to Client Success Managers.
    • Resolve missing or conflicting information by liaising directly with law firm case managers.
Requirements:
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Attention to Detail: Extreme accuracy is essential; errors can cause delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.


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