
Healthcare Records Specialist
1 day ago
The Medical Record Retrieval Specialist plays a pivotal role in the healthcare records management process.
Responsibilities:- Provider Identification & Research
- Determine relevant healthcare providers associated with a client's treatment, beyond main facilities listed by law firms.
- Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
- Input all identified providers into admin applications.
- Request Creation & Quality Assurance
- Review and correct incoming Release of Information (ROI) forms, which are often incomplete or incorrect.
- Create accurate base forms before assembling final submission packets.
- Conduct thorough quality checks for each ROI packet, ensuring required components (cover letters, affidavits, etc.) are accurate and complete.
- Request Assignment
- Assign requests to appropriate records team members based on workload and utilization metrics.
- Handling Special Cases
- Identify and escalate provider-specific requirements (e.g., custom forms) to Client Success Managers.
- Resolve missing or conflicting information by liaising directly with law firm case managers.
- Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
- Attention to Detail: Extreme accuracy is essential; errors can cause delays in retrieval.
- Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
- Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.
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