Real-Time Performance Manager

5 hours ago


Cagayan de Oro, Northern Mindanao, Philippines beBeeData Analyst Full time ₱28,800 - ₱38,400

Job Overview

This role plays a critical part in ensuring the smooth operation of client accounts. The successful candidate will be responsible for monitoring attendance, productivity, and performance data to provide real-time insights and recommendations.

Key Responsibilities

  • Daily Monitoring & Analysis
    • Review attendance and productivity reports from internal tools and central teams.
    • Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
    • Flag critical issues immediately.
  • Reporting & Communication
    • Provide real-time alerts during shifts to help Operations Managers troubleshoot issues.
    • Prepare daily summary reports on attendance, productivity, and performance trends.
    • Deliver weekly trend analyses that highlight recurring issues, risks, and opportunities.
  • Collaboration & Support
    • Partner with Operations Managers to provide client-facing insights.
    • Recommend corrective actions, such as coaching or training.
  • Performance Indicators
    • Accuracy and timeliness of daily reports.
    • Response time for real-time alerts.
    • Reduction of client escalations.
    • Contribution to lowering attrition.

Qualifications

  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field.
  • 1-2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
  • Excellent written and verbal communication skills.

About Bizforce

We are a global remote workforce solutions company partnering with some of the largest companies in the world. We deliver high-quality skilled labor at affordable prices.



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