
Global Travel Expert
2 days ago
As a skilled Travel Advisor, you will play a crucial role in delivering exceptional guest experiences and driving revenue growth. Your expertise in providing personalized travel solutions will set us apart from the competition.
- Expertly navigate multiple web-based systems to provide an enhanced guest experience.
- Utilize your creativity to proactively find solutions and drive results, taking ownership of personal development while aligning with team priorities and company goals.
Key Skills & Experiences:
Education: Some secondary school diploma preferred but not required. For Mexico: High school diploma as a minimum; college degree in Tourism or similar preferred.
Experience: Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred. Hotel/travel experience desired.
Technical Skills:
- Strong customer service and sales skills, with the ability to balance sales with service;
- Strong bilingual communication skills – listening, written, verbal.
- Social intelligence – empathy, self-awareness, cultural sensitivity
- Ability to customize generic information;
- Strong web-based navigation skills;
- Ability to embrace technological and organizational changes;
- Embrace evolving call and contact types, adopt new tools and processes;
- Efficient and accurate data capture
- Ability to use tools and resources to represent the geographical needs of the caller.
Benefits:
As a key member of our team, you can expect a dynamic and supportive work environment that fosters growth and development. You will have opportunities to develop your skills and advance your career in a rapidly evolving industry.
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