Senior Client Engagement Manager

2 days ago

Manila, National Capital Region, Philippines beBeeSuccess Full time $60,000 - $90,000
Customer Success Role

The role of Customer Success Specialist plays a critical part in retaining and growing our customer base.

This is not a routine role. You will be part advisor, part strategist, part problem-solver — and 100% essential to our growth.

You will work closely with customers to understand their needs, provide product training, and help them get the most out of our platform.

Main Responsibilities:

  • Develop in-depth knowledge of our platform and use cases.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and proactively manage churn risks.
  • Surface upsell and cross-sell opportunities through consultative conversations.

Requirements:

  • Prior experience in Account Management or Customer Success.
  • Comfortable working in a fast-paced environment.
  • Exceptional verbal communication skills.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio with structured engagement.
  • Familiarity with Salesforce and internal communication tools.

Why Choose Us?

We are a values-driven team that lives our beliefs:

  • Customer First — Always.
  • Passionate — We bring energy and heart to everything we do.
  • Sense of Urgency — Speed matters when solving real problems.
  • Accountable & Reliable — We own our outcomes.
  • Relentless Execution — We get it done.

Here, you will find a place where your voice is heard, your work is valued, and your growth is accelerated.

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