Senior Client Engagement Manager

1 day ago

Manila, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000
Key Responsibilities

The dedicated Service Delivery Manager will oversee single, larger client engagements. This role involves managing service operations for the exclusive engagement that provides business and/or technology-related services.

As an escalation point, you will work with team-specific leadership and stakeholders to ensure Success Factors are clearly defined and that teams perform at or above those stated standards. You will also work with team leadership and stakeholders to ensure work elements are being accurately captured, tracked, measured and reported to internal and external points of contact.

A key aspect of this role is working with team leadership and the Global Services Coordinator to monitor and manage queues, communicate recommendations to onshore stakeholders regarding changes in work volumes, potential overtime needs, shifting schedules, and resource management requirements.

Core Responsibilities Include:
  • Managing overall team and team member performance
  • Conducting 1:1 and team meetings as necessary
  • Following the performance evaluation process, including six-month new employee regularization and annual performance reviews
  • Working with the Director of Global Services and other company stakeholders to develop and manage operating budgets
  • Participating in recruitment, hiring, performance improvement plans, and separation activities
What We Are Looking For:
  • A dedicated Service Delivery Manager with experience in overseeing single, larger client engagements
  • Excellent communication and organizational skills
  • Ability to work effectively with team-specific leadership and stakeholders
  • Strong analytical and problem-solving skills
  • Proven track record of successfully managing teams and improving performance
Benefits
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
Why Work With Us?

We offer a unique opportunity to join a talented team of professionals who are passionate about delivering exceptional results. Our company culture values collaboration, innovation, and continuous improvement.

As a dedicated Service Delivery Manager, you will play a critical role in driving business success and contributing to our company's mission to deliver high-quality services to our clients.

How to Apply

If you are a motivated and experienced professional looking for a challenging role, please submit your application.

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