Patient Service Coordinator
7 hours ago
We are seeking a skilled Medical Office Assistant to join our team, specializing in family medicine and internal medicine support. The successful candidate will provide exceptional customer service to patients over the phone, schedule appointments, verify insurance coverage, and maintain accurate patient records within electronic health records (EHR).
Duties and Responsibilities- Greet callers professionally and address their needs promptly.
- Schedule primary care appointments including annual exams, chronic care follow-ups, acute visits, and preventive screenings.
- Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status.
- Maintain and update patient records accurately in EHR.
- Assist with patient portal setup and troubleshooting.
- Collaborate with clinical staff to ensure smooth patient flow and timely care delivery.
- Respond to patient inquiries regarding test results, referrals, and follow-up instructions in alignment with practice policies.
- 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine.
- Proficiency in EHR, including scheduling, documentation, and patient communication features.
- Strong knowledge of primary care visit types, referral processes, and insurance requirements.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Expertise in family medicine/internal medicine scheduling protocol.
- Proficiency in EHR.
- Strong knowledge of insurance verification and referral coordination.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a collaborative team.
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