Remote Patient Intake Specialist
1 day ago
Job Title: Patient Intake Specialist
">About the Role:
">We are seeking a highly skilled and compassionate Patient Intake Specialist to join our team. As a Patient Intake Specialist, you will be responsible for providing exceptional patient care and support through effective communication, empathy, and professionalism.
">Key Responsibilities:
">- ">
Frontline Patient Communication: Respond to patient inquiries, provide clear information, and manage intake phone calls in a friendly and professional manner.
">Patient Information Gathering: Collect and record detailed patient information, including personal details, location, and medical history, while maintaining confidentiality and sensitivity.
">Appointment Scheduling: Assess patient needs, schedule appointments, and coordinate with doctors to ensure timely and efficient service delivery.
">Doctor Coordination: Match patients with suitable doctors based on their symptoms, location, and timing, and communicate effectively to confirm doctor availability.
">Communication & Follow-Up: Send confirmation details, informative follow-ups, and emails to patients and doctors, ensuring they have all necessary information.
">Post-Appointment Follow-Up: Verify patient satisfaction, document outcomes, and address any additional patient needs or questions.
">Issue Resolution & Troubleshooting: Proactively manage logistical issues, resolve scheduling conflicts, and troubleshoot technical difficulties to minimize disruption to care.
">Shift Handover: Collaborate with colleagues during shift overlaps to ensure seamless handoffs and maintain continuity of service.
">Administrative Tasks: Maintain organized records, update patient profiles, and flag incidents or special cases for management review.
">
Requirements:
">- ">
Experience & Background: 1+ years of experience in customer service, patient intake, or call center roles, with a strong background in communication and problem-solving.
">Excellent Communication Skills: Fluent English proficiency, clear speaking voice, and strong written communication skills.
">Customer-Centric Approach: Passion for helping people, empathetic approach, and ability to build trust with diverse patient populations.
">Organizational Skills: Exceptional multitasking, organizational abilities, and time-management skills to prioritize urgent situations.
">Tech Savvy: Comfortable using technology to facilitate workflow, experience with EMR systems, and basic Office/Google Suite proficiency.
">Problem-Solving: Critical thinking, quick decision-making skills, and resourcefulness to resolve scheduling or logistical conflicts.
">Attention to Detail: Meticulous in recording patient information, scheduling details, and follow-up notes to ensure accuracy.
">Team Collaboration: Ability to work as part of a remote team, communicating with colleagues and doctors across time zones.
">
Benefits:
">Our team offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
">About Us:
">We are a healthcare organization dedicated to delivering high-quality patient care and support services.
">Contact Us:
">Please submit your application, including your resume and cover letter, to [insert contact information].
">,-
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