Enterprise Client Growth Coordinator

2 weeks ago

Imus, Calabarzon, Philippines beBeeClientFacing Full time $80,000 - $130,000
Account Growth Specialist

The role of Account Growth Specialist involves overseeing daily interactions with clients, responding promptly to their inquiries and requirements. The specialist will collaborate closely with clients and serve as a primary point of contact for tactical account support, working in conjunction with the Account Growth Manager to execute account strategy and meet performance objectives.

Key Responsibilities:
  • Manage daily communications with clients, addressing their requests, questions, and needs.
  • Engage directly with clients and function as a key point person for tactical account support.
  • Partner with the Account Growth Manager to implement account strategy and achieve performance targets.
  • Review and monitor account data and performance, regularly assessing account metrics to ensure smooth management of day-to-day client experience.
  • Develop and modify account-specific reports highlighting client health and performance.
Requirements:
  • Proficiency in English, both verbally and in writing.
  • Ability to consistently work within the Mountain Standard Time Zone (USA) - hours are 8am - 5pm.
  • Consistent access to high-speed internet and reliable equipment (laptop with a functioning camera and audio).
  • At least two years of experience in client-facing or account support roles (Enterprise SaaS or services industry preferred).
  • Strong problem-solving and communication skills.
  • Proactive approach and strong sense of urgency.
  • Prior experience in a client-facing capacity.
  • Capacity to multitask and prioritize tasks effectively in a fast-paced environment.
  • Attention to detail with a proactive attitude towards client support.

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