
Director of Instructional Design
2 weeks ago
Your future in our company has endless possibilities. As a Director of Instructional Design working remotely, you'll play a crucial role in bringing humanity to business.
Our ideal candidate will:
• Employ the appropriate amount of urgency and step in when their team needs help with escalations.
• Handle complex projects, influence and negotiate sensitive matters, and manage diverse audiences within varied business environments.
• Oversee the more complex projects at our customer experience centers, managing projects on a global scale.
• Ensure projects are completed on time and within budget by building plans, establishing project deadlines, assigning functional responsibilities, leading and directing the work of others, conducting due diligence, and gathering materials.
You'll report to Executive Director, Project Management and contribute to the success of the business and your team through your efforts on complex projects and ensuring your project teams are set for success.
Responsibilities include:
Performance management, coaching, development and recognition of direct reports
Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
Responsible for oversight of the successful implementation of Learning & Development projects and internal initiatives
This includes:
o Project execution through ensuring the application of functional methodology and global process to act in a primary liaison capacity, establish deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure quality deployment is completed on time, according to specifications and within budget.
o Risk identification and mitigation
o Escalation and change management
o Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience
o Build, manage and maintain master project documentation
Partner with internal teams, stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, project management service cost estimation, client presentation and contractual requirement input support as required.
The ideal candidate will have:
• A degree in a relevant field or equivalent relevant experience.
• Experience leading the implementation of complex, large scale global projects, including the management and oversight of diverse functional project teams in Learning & Development.
• Experience leading and managing direct report teams in the call center and/or business process outsourcing industry with familiarity with call center financials.
• Experience with client facing senior and executive level management communications and formal presentation delivery.
• Experience with project management and word processing software, spreadsheet and flowcharting applications.
• Project Management Certification: Project Management Professionals (PMP)
We offer:
A supportive environment that fosters career growth and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
A comprehensive benefits package, including paid time off and wellness and healthcare benefits
A great compensation package and performance bonus opportunities
Tuition reimbursement and opportunities for career advancement
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