Digital Voice Ambassador

3 days ago


Manila, National Capital Region, Philippines beBeeConsumer Full time ₱3,500,000 - ₱6,000,000
Job Description

The Hershey Company is seeking a Consumer Engagement Specialist to be the voice of consumers across digital formats. The role will execute the day-to-day tone for multiple brands in response to consumer comments/inquiries received via email through our Contact Us site.

The Consumer Engagement Specialist helps drive consumer loyalty through direct engagement, and replies to online reviews signal to future purchasers that we will be there to support them if they have an issue.

Key responsibilities include responding promptly to consumer product/company concerns and inquiries, following SLAs and pre-defined best practices for consumer engagement. Responsible for writing and responding to consumers via email.

Additional responsibilities may include assisting the Global Consumer Relations Team with ad-hoc assignments to support other traditional consumer engagement operational requirements.

Required Skills & Qualifications
  • BA/BS in Communications, PR, English, Marketing or related field
  • Excellent writing, editing, and communication skills
  • Experience engaging with consumers
  • Ability to adapt and differentiate between various brand voices/tones/personalities
  • Independent self-starter
  • Ability to prioritize work
  • Detail-oriented
  • Great team player and communicator
Benefits

Working as a Consumer Engagement Specialist offers several benefits including:

  • Remote work setup
  • Opportunity to work with multiple brands
  • Chance to develop strong writing and communication skills
Others

For this position, we are looking for candidates who possess excellent written and verbal English skills. A Bachelor's Degree in a relevant field is required, and at least 1-2 years of related experience is preferred.



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