Customer Experience Ambassador

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱45,000 - ₱55,000

We are seeking a highly skilled Customer Experience Ambassador to provide top-notch service to our customers.

Key Responsibilities:
  • Answer inbound calls and deliver exceptional customer service with every interaction.
  • Provide resolutions on the first interaction with the caller and meet quality standards in a timely manner.
  • Collect and gather all necessary information for clinical review and collaborate across remote teams.
  • Maintain strong communication skills, able to take unstructured information and structure it, and navigate multiple systems to compile needed data.
Requirements:
  • 3 years of experience in a Call Center/Customer Service environment (Preferred)
  • Healthcare experience a plus
  • Proficient in the use of computers in daily function
  • Exceptional customer service, active listening, and verbal/communication skills, professional voice
Home Office Requirements:
  • Stable internet connection with at least 50 Mbps postpaid
  • Computer (at least 16GB RAM and Intel i5 core processor equivalent or up)
  • Noise Cancelling Headset

This role requires adaptability, accountability, and passion for continuous process improvement. We appreciate applicants willing to work on shifting schedules.

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