Resolution Specialist

4 days ago

General Santos, Soccsksargen, Philippines beBeeEscalation Full time ₱65,000 - ₱85,000
Key Role in Support Team

The escalation manager plays a vital part in the support team's success. The individual will be responsible for addressing high-priority cases promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs). To achieve this goal, the escalation manager will collaborate with cross-functional teams to identify systemic issues and implement corrective actions.

Essential Responsibilities
  • Manage escalated customer issues to ensure timely responses and resolution within agreed SLAs.
  • Monitor and manage the escalation process, ensuring clear communication with stakeholders including customers, internal teams, and management.
  • Advocate for customers by understanding their needs, concerns, and priorities.
  • Work closely with support teams, field teams, and other departments to resolve complex issues.
Required Skills and Qualifications
  • 5+ years of experience in customer support or technical support roles, with at least 2 years in an escalation or team leadership position.
  • Familiarity with networking concepts, including wireless access points, switching, firewalls, and related technologies.
  • Strong problem-solving, analytical, verbal, and written communication skills, as well as interpersonal skills and organizational multitasking abilities.

  • Dispute Resolution Specialist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeChargeback Full time ₱40,000 - ₱60,000

    Dispute Resolution SpecialistAs a key member of our team, you will be responsible for managing disputes and chargebacks from start to finish. You'll ensure cases are handled correctly and on time, following clear standard operating procedures.Key Responsibilities:Handling disputes and chargebacks from A to ZFollowing structured processes and meeting...

  • Claims Resolution Specialist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeClaims Full time ₱35,000 - ₱40,000

    Claims Resolution ProfessionalOur team is seeking an experienced Claims Resolution Professional to investigate and resolve customer claims related to branded and imprinted merchandise.The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced environment.This role requires a high...

  • Customer Issue Resolution Specialist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱12,000 - ₱15,000

    Job Description:A Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in a timely and accurate manner.This involves working with different systems, software, and hardware to follow standard procedures for escalating unresolved issues to internal departments.Main Responsibilities:Technical Queries - Provide technical training...

  • Remote Technical Support Specialist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time $54,000 - $72,000

    Technical Support Specialist RoleThe ideal candidate will provide top-notch support to end-users via various communication channels, ensuring seamless assistance and timely resolutions.

  • Technical Support Specialist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Technical Support SpecialistThis is a challenging and rewarding role for a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing advanced technical support in resolving escalated issues from Level 1 support.This role requires a strong technical background, excellent...

  • Medical Biller AR Follow-up Specialist

    5 days ago

    General Santos, Soccsksargen, Philippines beBeeInsurance Full time ₱5,000,000 - ₱8,000,000

    Job Opportunity:Seeking a detail-oriented and analytical Medical Biller AR Follow-up Specialist to drive revenue growth for healthcare practice owners.The ideal candidate will have expertise in data analysis, claim denial resolution, and insurance carrier interactions to optimize reimbursement rates.

  • Operations Strategist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeProblem Full time ₱6,000 - ₱7,200

    Technical Operations SpecialistShape the Future of Travel and Transport SolutionsAs a Senior Technical Operations Specialist, you will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.Key Responsibilities:Operational Excellence: Take full ownership of...

  • Customer Experience Specialist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time ₱1,800,000 - ₱2,500,000

    We are seeking a skilled and customer-focused professional to join our team as a Customer Experience Specialist. This role will play a critical part in delivering exceptional customer service and product support, ensuring our clients receive top-notch service.Job DescriptionAbout the RoleThis temporary position will cover for an employee on leave until the...

  • Operational Support Specialist

    5 days ago

    General Santos, Soccsksargen, Philippines beBeeOperational Full time $2,000 - $3,000

    Job DescriptionWe are seeking a highly skilled Operational Support Specialist to collaborate with our leadership team in optimizing firm-wide operations and driving business growth. This role goes beyond administrative support; it is designed for a proactive professional who can oversee cross-departmental initiatives, support client services, and contribute...

  • Human Resources Specialist

    6 days ago

    General Santos, Soccsksargen, Philippines beBeeEmployment Full time ₱480,000 - ₱720,000

    Human Resources SpecialistWe are seeking a highly skilled and motivated Human Resources Specialist to join our team. As an HR Generalist, you will play a vital role in addressing employee queries and concerns related to HR policies, payroll, benefits, and compliance.The ideal candidate will have a strong understanding of employment laws and regulations, as...