Customer Issue Resolution Specialist

Key Role in Support TeamThe escalation manager plays a vital part in the support team's success. The individual will be responsible for addressing high-priority cases promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs). To achieve this goal, the escalation manager will collaborate with...

Dispute Resolution SpecialistAs a key member of our team, you will be responsible for managing disputes and chargebacks from start to finish. You'll ensure cases are handled correctly and on time, following clear standard operating procedures.Key Responsibilities:Handling disputes and chargebacks from A to ZFollowing structured processes and meeting...

Claims Resolution ProfessionalOur team is seeking an experienced Claims Resolution Professional to investigate and resolve customer claims related to branded and imprinted merchandise.The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced environment.This role requires a high...

We are seeking a skilled and customer-focused professional to join our team as a Customer Experience Specialist. This role will play a critical part in delivering exceptional customer service and product support, ensuring our clients receive top-notch service.Job DescriptionAbout the RoleThis temporary position will cover for an employee on leave until the...

Customer Experience Resolution SpecialistThe Opportunity:We are seeking a highly skilled and empathetic professional to join our support team, responsible for managing escalated customer issues.This is a critical role ensuring every customer feels heard and valued, and protecting our brand's reputation.What You Can Expect:A fast-growing and innovative...

Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional remote support to our clients. As a key member of our team, you will be responsible for reviewing and updating support tickets, troubleshooting technical issues, and ensuring prompt resolutions while documenting processes.Key Responsibilities:Manage and...

Job Title: Product Experience ChampionAbout the Role:This pivotal position involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. As a Product Experience Champion, you will troubleshoot and resolve customer issues, optimize support processes, and contribute to a values-driven...

Technical Support SpecialistThis is a challenging and rewarding role for a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing advanced technical support in resolving escalated issues from Level 1 support.This role requires a strong technical background, excellent...

Technical Support Specialist RoleThe primary responsibility of this role is to provide technical assistance and troubleshooting support for a variety of clients across industries.We are seeking skilled and customer-focused Technical Support Specialists to offer timely and effective resolutions, guiding customers through step-by-step solutions and escalating...

Job Title: Customer Support SpecialistDescription:We are seeking a dedicated and proactive customer support specialist to be the primary point of contact between our clients and warehouse operations.This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time, particularly focusing on managing routing to wholesalers...