Claims Resolution Specialist

6 days ago

General Santos, Soccsksargen, Philippines beBeeClaims Full time ₱35,000 - ₱40,000
Claims Resolution Professional

Our team is seeking an experienced Claims Resolution Professional to investigate and resolve customer claims related to branded and imprinted merchandise.

The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced environment.

This role requires a high level of attention to detail, strong organizational habits, and the ability to prioritize multiple claims simultaneously.

Key Responsibilities:
  • Investigate and resolve customer claims related to promotional product orders
  • Communicate with customers professionally and empathetically throughout the claims process
  • Work closely with internal departments to gather relevant information and identify root causes
  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts
  • Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions
Requirements:
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation
  • Strong analytical and investigative skills
  • Excellent verbal and written communication abilities
  • Ability to handle sensitive situations with professionalism and empathy
  • High attention to detail and strong organizational habits
What We Offer:
  • A competitive salary package
  • A permanent remote work setup
  • Company-provided equipment and internet stipends
  • HMO coverage and PTO credits
  • Regular career skills training courses and employee appreciation events

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