Technical Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time

We are seeking a skilled Technical Support Specialist to join our Frontline Services Team.

The successful candidate will be responsible for providing exceptional customer service, responding to inbound customer inquiries via phone, email, and chat.

Job Description:

This role involves managing both routine and non-routine incidents, problems, and requests from customers. The incumbent will investigate and resolve technical issues using own initiative, communicate with vendors, customers, and different teams internally to expedite resolution and close tickets.

Key responsibilities include:

  • Responding to customer inquiries in a timely and efficient manner
  • Maintaining a high level of customer satisfaction through effective problem-solving and communication
  • Closing tickets in a timely manner, paying close attention to details
  • Documenting and tracking technical issues and resolutions in a centralized database
  • Collaborating with internal teams to resolve issues and follow up as needed
Required Skills and Qualifications:

To succeed in this role, the ideal candidate will possess excellent communication and problem-solving skills, be able to multitask, adapt to change, and work well with others.

The following qualifications are required:

  • Ability to multi-task, adapt to change, follow instructions, and work well with others
  • Detailed knowledge of operating appropriate company and vendor systems, including SalesForce, TOAST, and Aloha (NCR)
Benefits:

We offer a dynamic and fast-paced work environment, opportunities for continuing education, and a strong sense of pride in our employees. As a member of our team, you will have the opportunity to make a real impact on our customers' experiences.

Others:

We value our employees' contributions and recognize that everyone makes a difference in what we do for our customers every day. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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