Technical Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and motivated technical support specialist to join our team.

Key Responsibilities:

  • Technical Issue Resolution:
    • Troubleshoot complex technical issues related to cookie banners, privacy policies, and consent management implementations.
    • Debug JavaScript implementations and API integrations to ensure seamless functionality.
    • Analyze website configurations to identify and resolve consent management issues.
    • Test and reproduce customer-reported bugs to provide accurate troubleshooting guidance.
    • Document technical issues with clear reproduction steps for engineering teams.
  • Process Optimization:
    • Develop and improve internal tooling and support processes to enhance efficiency and effectiveness.
    • Identify patterns in support requests to inform product development and documentation improvements.
    • Collaborate with new support team members to onboard and mentor them as needed.
  • Cross-Functional Collaboration:
    • Work closely with engineering teams to develop solutions for recurring technical issues.
    • Participate in product meetings to represent customer voices and needs.
    • Communicate with the legal team to understand compliance requirements and relay them to customers.
  • Customer Engagement:
    • Respond to escalated customer inquiries via email, chat, and ticketing systems.
    • Support tier 1/tier 2 teams in guiding customers through integration processes and best practices.
    • Create and maintain support documentation and knowledge base articles.
    • Handle system support requests from large customers and agencies.

Requirements:

  • Relevant educational background in Computer Science or a related field.
  • Excellent English communication skills (written and spoken).
  • Proficiency in HTML/CSS/JavaScript, Chrome DevTools, API/integration knowledge, Jira/GitHub, SaaS architecture & deployment models.
  • Experience with Google Tag Manager and back-end scripting.
  • Team-oriented mindset and proactive attitude.
  • Efficient problem-solving skills with empathy and professionalism.

About Our Company:

We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. We value innovation, passion, and customer satisfaction.

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