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Help Desk Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Carlos Hilado Memorial State University Full time
Customer/Technical Support Representative

Candidates for this position must hold a degree in Computer Science, Information Technology, or Engineering.

Fresh graduates with IT/Computer - QA specializations are encouraged to apply.

Key Responsibilities
  1. Independently respond to customer issues using standard protocols and moderate judgment.
  2. Resolve technical issues related to hardware and software from customer contacts and proactive notification systems.
  3. Answer service, product, technical, and customer-relations questions about features, specifications, and repairs on current and discontinued products.
  4. Assist customers to avoid problem occurrences and participate in projects for process improvements.
Requirements
  • Bachelor's Degree in relevant field.
  • Excellent communication and problem-solving skills.