Chief Client Engagement Officer

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱720,000 - ₱960,000
Customer Success Manager Job Description

This role is a perfect opportunity to develop and maintain strong relationships with clients, ensuring their satisfaction and success with our services. You will be at the forefront of customer interactions, navigating the exciting world of virtual assistance, and helping businesses optimize their operations and achieve their goals.

Responsibilities:
  • Develop and maintain strong relationships with clients and assistants
  • Ensure client satisfaction and success with our products and services
  • Build trust through regular communication and proactive support
  • Review customer accounts, performance metrics, and goals to identify growth opportunities
  • Address and resolve customer issues promptly and effectively
  • Coordinate with support teams to deliver comprehensive solutions
  • Facilitate the onboarding process for new customers, providing comprehensive support
  • Establish clear expectations and success metrics with clients
Key Performance Indicators (KPIs):
  • Client Retention Rate — Maintaining and improving client continuity and satisfaction
  • Net Revenue Retention (NRR) — Growing revenue from existing accounts through upsells and expansions
  • Customer Satisfaction Scores (CSAT/NPS) — Achieving and maintaining positive client feedback
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors
  • Experience engaging with top-tier clients (C+-level) with executive-level communication
  • Proficiency in CRM software (e.g., HubSpot) to manage customer relationships and drive progress
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences
  • A self-motivated, results-driven attitude towards customer success
Benefits:
  • Competitive salary package
  • Full remote work with flexible hours
  • Opportunity to work directly with founders and key decision-makers
  • Fully remote work environment

As a Customer Success Manager, you will have the opportunity to make a significant impact on our clients' success and growth. If you are passionate about cultivating lasting client relationships in the B2B sector and thrive in dynamic environments, this role may be an excellent fit for you.

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