Career Opportunity in Healthcare Customer Service
3 days ago
Job Title: Career Opportunity in Healthcare Customer Service
OverviewWe are seeking an experienced professional to provide exceptional customer support through various communication channels, ensuring the highest level of satisfaction with our products and services.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely manner.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with colleagues and departments to resolve complex issues.
To be successful in this role, you will need:
- At least 6 months BPO experience handling a healthcare account.
- Familiarity with US healthcare insurance and claims processes.
- Strong verbal and written communication skills.
- Ability to display empathy and patience when addressing customer concerns.
- Strong problem-solving skills and adaptability in a changing work environment.
In return for your expertise, we offer:
- A competitive salary and benefits package.
- Health insurance with dependent coverage.
- A night differential of up to 10%.
- An attendance bonus.
- Paid time off and convertible leave credits.
We value our employees' growth and well-being. Our commitment to creating a culture of innovation, inclusivity, and employee satisfaction makes us an employer of choice.
This is an entry-level full-time position in the IT Services and Consulting industry.
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