Customer Service Representative for Healthcare Billing

2 days ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and lifelong learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account-specific roles and responsibilities
  • Updating patient records in a system
  • Rebilling medications accordingly
  • Processing rejections or RX in real-time
  • Adding new patients or records in the system for new facilities
  • Calling facilities and insurances to get claim overrides
  • Researching patient insurance or eligibility
  • Emailing facilities to communicate medications for Prior-Authorization
Job Description
  • Providing customer support through various communication channels (phone, email, chat)
  • Resolving issues & addressing customer inquiries to ensure satisfaction with products or services
  • Collaborating with colleagues and departments to resolve complex issues
  • Maintaining accurate records of customer interactions, transactions, feedback, etc.
Minimum Requirements
  • At least 6 months of BPO experience in Healthcare collections, billing, or similar roles
  • Good working knowledge of healthcare claims, benefits, eligibilities, and authorizations
  • Knowledge of Medicare and Medicaid is a PLUS
  • Good verbal and written English skills
  • Willing to work in Buendia, Makati
  • Amenable to working night shifts
What can we offer you?
  • Competitive salary and benefits
  • Health insurance with free dependents*
  • 10% night differential
  • Attendance bonus
  • Paid time off and convertible cash leave credits
  • Performance appraisal and career growth opportunities
  • Work-life balance and a culture that encourages learning and development
Our commitment to you
  • Strong culture and values-driven leadership
  • Opportunities for learning and growth at any career stage
  • Focus on continuous learning and innovation
  • An inclusive environment where everyone can thrive
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