Chat Experience Specialist

4 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Chat Support Specialist

We are seeking a skilled Chat Support Specialist to join our team and help us deliver exceptional customer experiences through human interaction.

This role involves managing chat sessions that are escalated from AI interactions, ensuring timely and accurate responses that meet the needs of each client. The successful candidate will be able to understand and represent the brand and needs of each client, building rapport with customers through professional and empathetic engagement.

Key Responsibilities:

  • Handle chat sessions escalated from AI interactions, providing timely and accurate responses.
  • Understand and represent the client's brand and needs, ensuring consistent and appropriate communication.
  • Build rapport with customers through professional and empathetic engagement.
  • Maintain up-to-date knowledge of client products, services, and policies.
  • Collaborate with internal teams to resolve complex issues and provide comprehensive support.
  • Document and track customer interactions, feedback, and resolutions.
  • Identify trends in customer inquiries and provide insights for improving AI model performance.
  • Proactively suggest improvements to chat processes and workflows to enhance customer satisfaction.

Requirements:

  • Strong understanding of customer service principles and practices.
  • Excellent written communication skills, with a keen eye for detail and accuracy.
  • Ability to quickly learn and adapt to different client brands and communication styles.
  • Experience in handling customer inquiries and resolving issues in a timely manner.
  • Empathy and patience in dealing with diverse customer needs and concerns.
  • Familiarity with AI and chat systems is an advantage.
  • Strong organizational skills and the ability to manage multiple chat sessions simultaneously.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge technology.
  • Flexible working hours and remote work options.
  • Collaborative and innovative work environment.

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