Technical Customer Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱650,000 - ₱900,000

As a highly skilled Support Specialist, you will be part of a technical team that handles advanced support tasks.

About the Role

This position involves working within an ITIL-aligned Service Desk team to provide expert consumer support experience by interacting with consumers of various levels within the organization.

You will be responsible for monitoring personal and team queue incidents, request ticketing system, and ensuring consumers are properly handled and updated.

A key aspect of this role is creating and updating knowledge articles to ensure seamless customer service delivery.

Key Responsibilities:

  • Work within an ITIL-aligned Service Desk team.
  • Create a positive consumer support experience by interacting with consumers of various levels within the organization.
  • Monitor personal and team queue incidents, request ticketing system, and ensure consumers are properly handled and updated.
  • Create and update knowledge articles.

Requirements:

  • Bachelor's degree in any IT-related course with experience in working as an IT Service Provider.
  • 3 years of relevant experience in fixing Software and Hardware issues.
  • In-depth knowledge of Microsoft Windows 10-11, Microsoft Office 365 suite, and up.
  • Experience in using service desk ticketing tools.

PREFERRED QUALIFICATIONS:

  • ServiceNow experience is beneficial.

Benefits

By joining our organization, you will have the opportunity to make a meaningful impact through your work. We attract, develop, and retain outstanding individuals in an inclusive environment where all employees can reach their full potential.

We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

We offer a competitive compensation package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases.

We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally.

We believe in recognizing and rewarding individual contributions to drive success. Join us and be part of a proud and thriving organization that values its people and fosters a sense of belonging.

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