Technical Customer Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱3,000 - ₱4,000
Customer Support Specialist Role

We are seeking an experienced and customer-focused professional to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing exceptional support to our customers through various communication channels.

About the Job:

  • Provide expert technical support to customers via live chat, email, and phone.
  • Simplify complex technical issues into actionable steps that customers can follow.
  • Collaborate with cross-functional teams to enhance the customer experience and resolve technical challenges.

Requirements:

  • Fluent English language skills (C1 or native).
  • Experience in customer support in tech or SaaS environments.
  • Exceptional communication and problem-solving skills.
  • Understanding of web hosting fundamentals (domains, DNS, emails, control panels, and website troubleshooting).

What We Offer:

  • Opportunities for growth and development through training and mentorship.
  • A dynamic and supportive work environment.
  • Flexible working arrangements to balance work and personal life.
  • A competitive compensation package.

Key Qualifications:

  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms, hosting control panels, email services, domain management systems, and customer support platforms.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you.

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