Customer Experience Representatives

11 hours ago


Baguio City, Cordillera, Philippines Neksjob Full time

Neksjob is committed to delivering exceptional customer experiences. Our team of Customer Experience Representatives plays a crucial role in achieving this goal.

Our Vision

We strive to provide cutting-edge service, ensuring our customers feel valued and supported every step of the way.

Job Description

This role involves answering incoming calls from customers, resolving inquiries and requests in a timely manner, and utilizing various tools for customer management.

You will be responsible for providing top-notch service, leveraging your excellent communication skills to build trust with our clients.

Our ideal candidate has a college degree, or a vocational or high school diploma with relevant experience.

A strong foundation in computer navigation and problem-solving skills is also essential.

Key Responsibilities
  • Answering customer calls and responding to inquiries
  • Resolving customer complaints and requests efficiently
  • Utilizing client-based tools for effective customer management
  • Maintaining a friendly, knowledgeable, and confident demeanor
Requirements
  • College graduate or equivalent (vocational or high school diploma with 4 years of customer-facing experience)
  • Excellent communication and interpersonal skills
  • Basic computer navigation skills
  • Able to work on site
Benefits

We offer a competitive salary, paid training from day one, and a leadership team that values collaboration and teamwork.

Join us in creating an environment where hard work and dedication are rewarded, and we can accomplish great things together.



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