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Customer Experience Representative

1 month ago

Baguio City, Cordillera, Philippines Work Services Full time

At Work Services, we are seeking a highly skilled Customer Experience Representative to join our team. This role is perfect for individuals with a background in the CX industry and a passion for delivering exceptional customer service.

About the Role

We are looking for a talented representative who can provide support to our customers through various channels. As a Customer Experience Representative, you will be responsible for resolving customer complaints, answering queries, and providing solutions to their problems.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints in a timely and professional manner
  • Provide solutions to customer problems and concerns
  • Maintain accurate records of customer interactions
Requirements

To be successful in this role, you will need:

  • A minimum of six (6) months of background in the Customer Experience (CX) industry
  • Good English communication skills
  • Excellent customer service, problem-solving, and multitasking skills
  • Superb computer skills
  • A willingness to work on shifting schedules
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

  • A salary of approximately $15,000 per year, depending on experience
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you