Customer Service Representative Opportunity in Baguio

1 month ago


Baguio City, Cordillera, Philippines Valeros Business Company Full time

We are seeking highly skilled and dedicated individuals to join our team as Customer Service Representatives at our Baguio site. Located in the heart of Camp John Hay, this is an exciting opportunity for those who want to make a difference in the lives of our customers.

About Us

At Valeros Business Company, we pride ourselves on providing exceptional customer service and creating a positive experience for our clients. We believe that our employees are the key to achieving this goal, which is why we invest in their development and well-being.

Job Summary

This role involves interacting with customers via phone, email, or chat to resolve their queries and concerns. As a Customer Service Representative, you will be responsible for providing accurate and timely information, empathizing with customers, and escalating complex issues to senior representatives when necessary.

Responsibilities
  • Respond to customer inquiries via various channels (phone, email, chat)
  • Resolve customer complaints and concerns efficiently and effectively
  • Escalate complex issues to senior representatives when necessary
  • Collaborate with colleagues to achieve team goals and objectives
Requirements

To be successful in this role, you will need:

  • At least 6 months of BPO experience
  • College graduate or equivalent
  • Amenable to work on-site in Baguio
  • Good communication and interpersonal skills
Benefits

We offer a competitive salary package, including:

  • Up to PHP20,000 per month

In addition, we provide opportunities for growth and development, as well as a supportive and collaborative work environment. If you are passionate about delivering exceptional customer service and making a difference in people's lives, we would love to hear from you



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