Automotive Business Development Manager

1 week ago


Manila, National Capital Region, Philippines BYD Philippines Corp. Full time
Job Description

About the Role

BYD Philippines Corp. is seeking an experienced Automotive Aftersales Manager to join our team in a crucial role that supports the strategic growth and customer satisfaction of our automotive business.

Key Responsibilities:

  • Manage day-to-day operations of the aftersales department, including service centre, parts warehouse, and customer relations
  • Develop effective strategies to enhance customer service, maximise efficiency, and drive aftersales revenue
  • Lead a team of service technicians, parts personnel, and customer service representatives to deliver exceptional standards of workmanship and customer care
  • Evaluate performance data, identify areas for improvement, and implement corrective actions to optimise operational efficiency
  • Collaborate with sales team to provide seamless customer experiences and identify cross-selling opportunities
  • Build strong relationships with key suppliers, vendors, and industry partners

Requirements

  • Minimum 5 years of experience in a senior aftersales or service management role within the automotive industry
  • Demonstrated expertise in managing and leading a high-performing aftersales team
  • In-depth understanding of automotive parts, service operations, and industry regulations
  • Excellent problem-solving, decision-making, and people management skills
  • Strong commercial acumen and ability to drive business growth and profitability
  • Effective communication and interpersonal skills to liaise with customers, suppliers, and cross-functional teams
  • Bachelor's degree in Automotive Engineering, Business Management, or related field

About Us

BYD Philippines Corp. is a leading automotive manufacturer and distributor in the Philippines. We are committed to providing high-quality vehicles and exceptional aftersales support while driving innovation, sustainability, and customer satisfaction.



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