Automotive Business Development Manager
1 week ago
About the Role
BYD Philippines Corp. is seeking an experienced Automotive Aftersales Manager to join our team in a crucial role that supports the strategic growth and customer satisfaction of our automotive business.
Key Responsibilities:
- Manage day-to-day operations of the aftersales department, including service centre, parts warehouse, and customer relations
- Develop effective strategies to enhance customer service, maximise efficiency, and drive aftersales revenue
- Lead a team of service technicians, parts personnel, and customer service representatives to deliver exceptional standards of workmanship and customer care
- Evaluate performance data, identify areas for improvement, and implement corrective actions to optimise operational efficiency
- Collaborate with sales team to provide seamless customer experiences and identify cross-selling opportunities
- Build strong relationships with key suppliers, vendors, and industry partners
Requirements
- Minimum 5 years of experience in a senior aftersales or service management role within the automotive industry
- Demonstrated expertise in managing and leading a high-performing aftersales team
- In-depth understanding of automotive parts, service operations, and industry regulations
- Excellent problem-solving, decision-making, and people management skills
- Strong commercial acumen and ability to drive business growth and profitability
- Effective communication and interpersonal skills to liaise with customers, suppliers, and cross-functional teams
- Bachelor's degree in Automotive Engineering, Business Management, or related field
About Us
BYD Philippines Corp. is a leading automotive manufacturer and distributor in the Philippines. We are committed to providing high-quality vehicles and exceptional aftersales support while driving innovation, sustainability, and customer satisfaction.
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