automotive aftersales manager
3 days ago
About the role
BYD Philippines Corp. is seeking an experienced Automotive Aftersales Manager to join our team in Bonifacio Global City, Taguig City, Metro Manila. This full-time role is crucial in supporting the strategic growth and customer satisfaction of our automotive business.
What you'll be doing
- Oversee and manage the day-to-day operations of the aftersales department, including the service centre, parts warehouse, and customer relations
- Develop and implement effective strategies to enhance customer service, maximise efficiency, and drive aftersales revenue
- Manage and motivate a team of service technicians, parts personnel, and customer service representatives to deliver exceptional standards of workmanship and customer care
- Ensure compliance with all relevant industry regulations, safety standards, and company policies
- Analyse performance data, identify areas for improvement, and implement corrective actions to optimise operational efficiency
- Collaborate with the sales team to provide seamless customer experiences and identify cross-selling opportunities
- Develop and maintain strong relationships with key suppliers, vendors, and industry partners
What we're looking for
- Minimum 5 years of experience in a senior aftersales or service management role within the automotive industry
- Demonstrated expertise in managing and leading a high-performing aftersales team
- Thorough understanding of automotive parts, service operations, and industry regulations
- Excellent problem-solving, decision-making, and people management skills
- Strong commercial acumen and the ability to drive business growth and profitability
- Effective communication and interpersonal skills to liaise with customers, suppliers, and cross-functional teams
- Bachelor's degree in Automotive Engineering, Business Management, or a related field
What we offer
At BYD Philippines Corp., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary and performance-based bonuses, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Generous annual leave and sick leave entitlements
- Professional development opportunities and career advancement
- Collaborative and supportive team environment
- Access to company-sponsored sports and wellness activities
About us
BYD Philippines Corp. is a leading automotive manufacturer and distributor in the Philippines. With a strong focus on innovation, sustainability, and customer satisfaction, we are committed to providing our customers with high-quality vehicles and exceptional aftersales support. Join our dynamic team and be a part of our exciting journey as we continue to expand our presence and drive the future of the automotive industry.
To apply for this position, please click apply now.
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