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Automotive Service Director

3 weeks ago

Manila, National Capital Region, Philippines United Asia Automotive Group Inc. Full time
Job Description

As a Customer Relations Manager at United Asia Automotive Group Inc., you will be responsible for developing and maintaining strong relationships with customers, addressing their concerns, and ensuring their satisfaction with our products and services.

This is a unique opportunity to join a dynamic team and contribute to our mission of delivering exceptional customer experiences.

The successful candidate will have a proven track record of providing exceptional customer service, resolving conflicts, and leading high-performing teams.

Key Responsibilities:

  1. CUSTOMER SERVICE: Provide exceptional customer service to meet customer needs and expectations.
  2. RELATIONSHIP BUILDING: Develop and maintain strong relationships with existing and potential customers.
  3. ISSUE RESOLUTION: Address customer complaints and resolve issues promptly and professionally.
  4. TEAM LEADERSHIP: Provide leadership and guidance to junior team members.
  5. TRAINING AND DEVELOPMENT: Conduct training sessions to enhance the skills and knowledge of team members.
  6. DATA ANALYSIS: Analyze customer feedback and data.
  7. REPORTING: Provide regular reports to management.