Technical Subject Matter Expert

4 days ago

Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱1,200,000 - ₱2,400,000 per year

Position: Technical Subject Matter Expert (SME)

Location: Onsite (Mandaluyong)

Schedule: Day Shift

Why You'll Love Working Here

  • Fixed weekends off
  • Collaborative, growth-oriented environment
  • Accessible location – near transport, food spots, and malls
  • Stable daytime schedule

As a Technical SME at VoltX Energy, you will be the go-to expert for both customers and the support team. You'll provide advanced guidance, ensure technical details are explained in clear, customer-friendly language, and help raise the overall quality of our customer service.

What You'll Do

  • Act as the escalation point for complex customer concerns via calls and emails
  • Guide and coach agents in handling technical and process-related queries
  • Translate technical information into clear explanations for customers
  • Work with internal teams to resolve escalated issues
  • Maintain and improve the Knowledge Base for accuracy and consistency
  • Monitor service quality and suggest process improvements

What We're Looking For

  • 2+ years of experience as a senior agent, lead, or SME
  • Minimum of 2 years' experience in the technical aspects of solar or related fields
  • Bachelor's degree in Electrical Engineering preferred
  • Strong grasp of customer service processes and systems
  • Excellent communication skills for explaining complex information clearly
  • Proven experience handling escalations and coaching team members
  • Familiarity with CRM software (HubSpot, Salesforce, or similar)
  • Strong problem-solving and escalation management skills
  • High attention to detail with the ability to juggle multiple priorities
  • Proactive, patient, and able to support both customers and teammates effectively.

Nice-to-Have

  • Experience supporting Australian, US, or UK-based customers.
  • Previous work in a project-based industry guiding customers through multi-step processes (e.g., telecommunications, construction, logistics).
  • A basic understanding of or interest in renewable energy or technology products.

  • Technical Subject Matter Expert

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱360,000 - ₱720,000 per year

    Position: Technical Subject Matter Expert (SME)Location: Onsite (Mandaluyong)Schedule: Day ShiftWhy You'll Love Working HereFixed weekends offCollaborative, growth-oriented environmentAccessible location – near transport, food spots, and mallsStable daytime scheduleAs a Technical SME at VoltX Energy, you will be the go-to expert for both customers and the...

  • Subject Matter Expert

    4 days ago

    Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱300,000 - ₱360,000 per year

    Roles and ResponsibilitiesThe Subject Matter Expert (SME) is responsible for providing process expertise, real-time operational support, and performance guidance to the operations team. Acting as a bridge between frontline agents, quality, and training teams, the SME ensures service excellence, process compliance, and continuous improvement in line with...

  • Subject Matter Expert

    2 weeks ago

    Quezon City, National Capital Region, Philippines HSBC Full time ₱1,500,000 - ₱2,500,000 per year

    Some careers shine brighter than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Subject Matter Expert for VMWare NSX-T

    2 days ago

    Mandaluyong City, National Capital Region, Philippines EPS Consultants Full time ₱2,000,000 - ₱2,500,000 per year

    ob Type: Permanent (Full-time)Work Arrangement: Hybrid (3 days onsite, 2 days work from home); Onsite Work Location: Mandaluyong (Sheridan)Work Schedule: Monday to Friday About the JobOur client, one of the world's largest publicly traded property and casualty insurer is seeking a highly skilled Subject Matter Expert (SME) in VMWare NSX-T to join their...

  • Subject Matter Expert

    1 week ago

    Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱600,000 - ₱1,200,000 per year

    Duties and Responsibilities:Respond to incoming queries, calls, emails from both customers and front line agents. Document the transaction as appropriate.Handles incoming calls internally for final call resolution.Follows these procedures when taking escalated calls: (a) Takes escalated calls only after receiving call particulars from transferring employee...

  • Esker Subject Matter Expert Lead

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time ₱1,500,000 - ₱2,500,000 per year

    In This Role, Your Responsibilities Will Be:Technical and Functional Expertise - Acts as second level back-up if volume of tickets and queries are high Customer Satisfaction - Generate and/or create reports based on operations deliverables and present them to stakeholders. Business Process Excellence - Identify opportunities for continuous process...

  • Esker Subject Matter Expert Lead

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱2,000,000 - ₱2,500,000 per year

    In This Role, Your Responsibilities Will Be:Technical and Functional Expertise - Acts as second level back-up if volume of tickets and queries are highCustomer Satisfaction - Generate and/or create reports based on operations deliverables and present them to stakeholders.Business Process Excellence - Identify opportunities for continuous process improvements...

  • Esker Senior Subject Matter Expert

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time ₱2,000,000 - ₱2,500,000 per year

    In This Role, Your Responsibilities Will Be:Technical Expertise - SME of the Esker platform, including its features, modules, and integration capabilities.Support and Issue Resolution - Helpdesk support: Serve as the primary point of contact for stakeholders regarding issues, inquiries, and support request related to Esker.Customer Satisfaction - Communicate...

  • Esker Senior Subject Matter Expert

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time ₱1,200,000 - ₱3,600,000 per year

    In This Role, Your Responsibilities Will Be:Technical Expertise - SME of the Esker platform, including its features, modules, and integration capabilities. Support and Issue Resolution - Helpdesk support: Serve as the primary point of contact for stakeholders regarding issues, inquiries, and support request related to Esker. Customer Satisfaction -...

  • Training Technical Lead

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Planate Management Group Full time ₱1,500,000 - ₱3,000,000 per year

    Planate Management Group South East Asia Corp (PMG SEAC) is a multi-disciplinary team of highly skilled and experienced professionals dedicated to providing comprehensive support to our clients. Our mission is to deliver the highest quality and most cost-efficient business support services, contributing to the success of our clients and their organizations...