Technical Subject Matter Expert

2 days ago

Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱500,000 - ₱1,000,000 per year

Position: Technical Subject Matter Expert (SME)

Location: Onsite (Mandaluyong)

Schedule: Day Shift

Why You'll Love Working Here

  • Fixed weekends off
  • Collaborative, growth-oriented environment
  • Accessible location – near transport, food spots, and malls
  • Stable daytime schedule

As a Technical SME at VoltX Energy, you will be the go-to expert for both customers and the support team. You'll provide advanced guidance, ensure technical details are explained in clear, customer-friendly language, and help raise the overall quality of our customer service.

What You'll Do

  • Act as the escalation point for complex customer concerns via calls and emails
  • Guide and coach agents in handling technical and process-related queries
  • Translate technical information into clear explanations for customers
  • Work with internal teams to resolve escalated issues
  • Maintain and improve the Knowledge Base for accuracy and consistency
  • Monitor service quality and suggest process improvements

What We're Looking For

  • 2+ years of experience as a senior agent, lead, or SME
  • Minimum of 2 years' experience in the technical aspects of solar or related fields
  • Bachelor's degree in Electrical Engineering preferred
  • Strong grasp of customer service processes and systems
  • Excellent communication skills for explaining complex information clearly
  • Proven experience handling escalations and coaching team members
  • Familiarity with CRM software (HubSpot, Salesforce, or similar)
  • Strong problem-solving and escalation management skills
  • High attention to detail with the ability to juggle multiple priorities
  • Proactive, patient, and able to support both customers and teammates effectively.

Nice-to-Have

  • Experience supporting Australian, US, or UK-based customers.
  • Previous work in a project-based industry guiding customers through multi-step processes (e.g., telecommunications, construction, logistics).
  • A basic understanding of or interest in renewable energy or technology products.

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary (In PHP Monthly)?

Experience:

  • Lead Agent/SME: 2 years (Required)
  • Technical support in Solar: 2 years (Required)

Work Location: In person

  • Technical Subject Matter Expert

    2 days ago

    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Position: Technical Subject Matter Expert (SME)Location: Onsite (Mandaluyong)Schedule: Day ShiftWhy You'll Love Working HereFixed weekends offCollaborative, growth-oriented environmentAccessible location – near transport, food spots, and mallsStable daytime scheduleAs a Technical SME at VoltX Energy, you will be the go-to expert for both customers and the...

  • Subject Matter Expert

    2 days ago

    Makati City, National Capital Region, Philippines Millennium Business Services, Inc. Full time $60,000 - $80,000 per year

    About the role Millennium Business Services, Inc.' is seeking a highly skilled and experienced Subject Matter Expert (Xero Accounting System Administrator) to join our dynamic team. In this full-time role, you will be responsible for providing expert-level support and administration of the Xero accounting system for our diverse client base. This position is...

  • Subject Matter Expert

    2 days ago

    Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱300,000 - ₱360,000 per year

    Roles and ResponsibilitiesThe Subject Matter Expert (SME) is responsible for providing process expertise, real-time operational support, and performance guidance to the operations team. Acting as a bridge between frontline agents, quality, and training teams, the SME ensures service excellence, process compliance, and continuous improvement in line with...

  • Subject Matter Expert for VMWare NSX-T

    1 week ago

    Mandaluyong City, National Capital Region, Philippines EPS Consultants Full time

    ob Type:Permanent (Full-time)Work Arrangement:Hybrid (3 days onsite, 2 days work from home);Onsite Work Location:Mandaluyong (Sheridan)Work Schedule:Monday to FridayAbout the JobOur client, one of the world's largest publicly traded property and casualty insurer is seeking a highly skilled Subject Matter Expert (SME) in VMWare NSX-T to join their team. The...

  • Procure to Pay Subject Matter Expert

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time $90,000 - $120,000 per year

    Procure to Pay | Subject Matter ExpertWe are seeking an experiencedProcure to Pay (P2P) Subject Matter Expertto lead solutions design, process improvements, and successful transitions in a global BPO environment. This role will drive transformation initiatives, ensure SLA/SOW compliance, and provide operational excellence across the P2P cycle.Key...

  • Subject Matter Expert for VMWare NSX-T

    2 days ago

    Mandaluyong City, National Capital Region, Philippines EPS Consultants Full time $90,000 - $120,000 per year

    ob Type: Permanent (Full-time)Work Arrangement: Hybrid (3 days onsite, 2 days work from home); Onsite Work Location: Mandaluyong (Sheridan)Work Schedule: Monday to Friday About the JobOur client, one of the world's largest publicly traded property and casualty insurer is seeking a highly skilled Subject Matter Expert (SME) in VMWare NSX-T to join their...

  • Subject Matter Expert

    2 days ago

    Makati City, National Capital Region, Philippines Millennium Business Services, Inc Full time ₱50,000 - ₱60,000 per year

    Subject Matter Expert (Xero Accounting System Administrator)Overview:A Xero Accounting System Administrator (SME) is responsible for managing, maintaining, and optimizing the Xero platform within an organization. This person ensures that Xero is configured to meet business needs, users are properly supported and trained, and financial data integrity is...

  • VMWare NSX-T Subject Matter Expert

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Chubb Insurance Full time $90,000 - $120,000 per year

    We are looking for an SME who has a strong understanding of VMware NSX-T technology and its key components, including VMware Cloud Foundation (VCF). You should also have experience using Broadcom tools like Aria for operations. A solid background in Data Center LAN technologies is important, especially in areas like fabric switching, load balancing,...

  • KYC Subject Matter Expert

    2 days ago

    Makati City, National Capital Region, Philippines ING Full time $60,000 - $80,000 per year

    Subject Matter Expert As part of this role, you will be the go-to expert for knowledge about assigned KYC services and related topics, including Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and strict Customer Due Diligence compliance. The role encompasses quality, knowledge, risk, and...

  • KYC Subject Matter Expert

    2 days ago

    Makati City, National Capital Region, Philippines ING Full time $40,000 - $80,000 per year

    Subject Matter Expert As part of this role, you will be the go-to expert for knowledge about assigned KYC services and related topics, including Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and strict Customer Due Diligence compliance. The role encompasses quality, knowledge, risk, and...