Technical Support Specialist

4 days ago


Mandaluyong City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱40,000 - ₱60,000 per year

Position Summary

Delivers end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers. Actively maintains technical and procedure knowledge. Delivers end customers and employees training as required. Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in SOP's.

Major Duties And Responsibilities

  • Responsible for the direct support of customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies.
  • Consistently displays the ability to lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence, and the like.
  • Recognizes the clinical significance of the tests performed in the laboratory.
  • Displays a sense of urgency to resolve customer issues.
  • Communicates with empathy and respect to customers, peers and business partners
  • Identifies root cause to issues reported by customers and provides appropriate solutions
  • Works both independently and collaboratively with the Technical Solutions Centers and local Affiliate team locally and globally to achieve goals.
  • Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in standard operating procedures as well as recording necessary documentation to comply with various regulatory agencies.
  • Actively maintains technical and procedure knowledge.
  • May deliver end customers and Technical Solution Center training as required.
  • Supports Continuous Quality Improvement as well as customer satisfaction goals through modelling of appropriate ethical behaviour in the work environment conducive to attaining goals and documenting properly the call activities
  • Clearly explain and present technical information within and outside of the organization.
  • Overtime required occasionally
  • Participates in local activities / User meeting / Field visits / projects
  • Maintains Hotline Laboratory systems

Minimum Education Or Equivalent Experience Required/Preferred

  • Professional degree: Degree or certification in Medical Technology, Medical Laboratory Science, Degree in Biomedical or Engineering with IVD experience preferably

Minimum Years Of Related Knowledge, Skills And Abilities Required/Preferred

  • Minimum 3 years in a healthcare setting with experience in a Clinical Laboratory preferred
  • Customer focused with excellent communication skills (written and verbal)
  • Flexible schedule including weekends and holidays.
  • Language: English
  • Analysis and interpretation
  • Build effective relationships
  • Communication and presentation skills
  • Independence
  • Teamwork
  • Complex problem solving
  • Results and Performance Driven
  • Sense of Urgency
  • Technical and professional knowledge of systems and solutions
  • Coaching
  • Computer/MS Office competency

Other

Office Location: Mandaluyong

Setup: Full Onsite

Shift: Day shift

Base Pay: Php 32,000 - Php 36,000

Monthly Allowance: Php 14,800

Year-End Bonus: Php 11,000



  • Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱150,000 - ₱250,000 per year

    As a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...


  • Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱400,000 - ₱800,000 per year

    About the RoleWe are looking for a Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You'll work closely with customers, field engineers, and...


  • Mandaluyong City, National Capital Region, Philippines Embed Full time $40,000 - $60,000 per year

    Fueling the business of fun.Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.With Embed's platform, a business (single or...

  • Design Engineer

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱600,000 - ₱1,200,000 per year

    About the role @Specialist' is seeking a highly skilled and innovative Design Engineer to join our team in Mandaluyong City, Metro Manila. As a full-time Design Engineer, you will play a crucial role in driving the development and optimisation of our cutting-edge mechanical engineering solutions.What you'll be doingConceptualise and design innovative...


  • Mandaluyong City, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    Delivers end customer support in compliance with internal procedures with the objective to enhance remote resolution and satisfy customers. Actively maintains technical and procedure knowledge. Delivers end customers and employees training as required. Understands and complies with all current cGMP and QSR requirements as defined by management or outlined in...


  • Mandaluyong City, National Capital Region, Philippines QuidelOrtho Full time ₱900,000 - ₱1,200,000 per year

    The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with...


  • Quezon City, National Capital Region, Philippines fundoloans Full time ₱60,000 - ₱80,000 per year

    Job Title: Technical Support Specialist [SQL/MySQL]Location: Remote – US-based (Savvy Loans)Employment Type: Full-timeAbout Savvy LoansSavvy Loans is a US-based financial services company dedicated to making short-term borrowing simple, fast, and transparent. We provide small-amount loans (through a quick online application that takes just minutes to...


  • Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱30,000 - ₱60,000 per year

    Functional Overview:A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.Duties and Responsibilities:Monitor service performance: Use monitoring tools to track...


  • Quezon City, National Capital Region, Philippines Quandatics Inc. Full time ₱300,000 - ₱420,000 per year

    Quandatics Inc. is hiring a Full time Technical Support Specialist role in Quezon City, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: ₱25,000 - ₱35,000 per...


  • Quezon City, National Capital Region, Philippines 3S Security Solutions Specialist Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Able to make quick decisions and solve technical problems to provide an efficient environment for project implementationIdentify resource and equipment requirements, efficient capacity planning and manage software and hardware availabilityMust provide presentations for technical training to teams and customers when required and serve as a...