Support Learner Success Representative

3 days ago

Cabuyao, Calabarzon, Philippines beBeeCare Full time $40,000 - $50,000
Job Description

We are seeking a dedicated professional to join our team as a Student Success Care Services Support Specialist. This role is responsible for providing exceptional care and support to learners, addressing their concerns, and ensuring they have access to relevant tools and resources.

The ideal candidate will have excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups. Strong attention to detail, coupled with exceptional analytical and investigative skills, is also essential.

  • Key Responsibilities:
  • Deliver exceptional care and support to learners, fostering their success in achieving their learning goals.
  • Proactively address learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively.
  • Direct learners to appropriate company resources, ensuring they have access to relevant tools, policies, and support services.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Proficiency in English: Reading, writing, and comprehension skills are essential.
  • Excellent Interpersonal and Customer Service Skills: Ability to engage effectively with diverse groups and provide high-quality service.
  • Strong Attention to Detail: Coupled with exceptional analytical and investigative skills, this is crucial for resolving complex issues.
  • Ability to Work Independently: In a fast-paced, high-pressure environment, you will need to prioritize tasks efficiently and manage competing demands.
Benefits

This role offers:

  • Remote Working Setup: Enjoy the flexibility of working from home with a consistent internet connection.
  • Full-time Salaried Position: Shift work required, including evenings and weekends, but determined by the SSCS Team Lead.
Others

Additional information:

  • Direct Reports: No direct reports for this position.
  • EEO Policy: OffSec provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to protected characteristics.

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