Senior Client Service Representative

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱1,475,000 - ₱2,345,000
Job Opportunity

Boldr is a global organization dedicated to delivering exceptional client experiences and creating meaningful work opportunities in communities worldwide.

We are a diverse team united by our desire to connect people with shared values for impactful outcomes.

We employ over 1,000 team members across five countries and aim to grow to 5,000+ employees by 2027.

Your Role

You will engage with customers to address inquiries and resolve complaints related to products and services.

You will collaborate with internal and external teams to handle customer needs and provide timely and professional service.

Our Expectations
  • Interact with customers to provide accurate information with empathy and professionalism.
  • Track, document, and resolve issues efficiently.
  • Evaluate and escalate problems as necessary.
  • Identify opportunities for continuous process improvement.
Requirements
  • A degree in any field.
  • At least three years of customer service experience.
  • Previous experience supporting software-as-a-service products.
  • Familiarity with cloud-based applications and Microsoft Office tools.
Benefits
  • Private health insurance.
  • Paid time off.
  • Flexible work arrangements.
  • Ongoing training and development.

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