Senior Client Services Professional

2 days ago

San Juan, National Capital Region, Philippines beBeeLeadership Full time $90,000 - $120,000
Job Opportunity:

We are seeking an experienced Client Services Manager to lead our team of accountants in delivering high-quality accounting and tax services to Small to Medium Enterprise (SME) clients.

This role is responsible for overseeing a portfolio of SME clients, leading a team of junior and senior accountants, and ensuring exceptional client satisfaction.


Key Responsibilities:
  • Provide expert accounting and tax services to SME clients, including financial statement preparation, taxation advice, and BAS preparation and submission.
  • Liaise with the Australian Taxation Office (ATO) on behalf of clients to resolve any issues or concerns.
  • Supervise and control remote bookkeeping clients to ensure accurate and timely completion of tasks.
  • Advise and engage with clients on various accounting and taxation matters, providing guidance and support to ensure their business success.
  • Hire, train, nurture, and grow a team of accountants, fostering a positive and productive work environment.

Requirements:
  • Minimum of 5 years' experience managing a team of accountants servicing SME clients.
  • Proven track record of successful team management, hiring, training, and nurturing ambitious accountants.
  • Experience managing a portfolio of SME clients with a scope ranging from bookkeeping to taxation services.
  • Excellent command of client communication and delivery organization.

Behavioural Fit:
  • Ownership: Reliability, accountability, and ability to see tasks through to completion, proactively addressing challenges.
  • Humility: Open to feedback and collaboration, fostering a positive work environment.
  • Structured Thinking: Ability to balance complex, multi-country services, and make pragmatic decisions.
  • Data-Driven: Use data to support strategies and measure outcomes.
  • Tech-Savvy: Comfort with software-enabled processes and scaling via technology.
  • Problem Solving: Ability to diagnose and resolve issues quickly, learning from incidents.

Interview Process:
  • Screening Interview: 30-minute chat with Talent Acquisition Lead.
  • Case Study: 60-minute session with Hiring Manager.
  • Career Deep Dive: 60-minute discussion with Hiring Manager.
  • Behavioural Fit Assessment: 60-minute chat with HR or Leadership.
  • Offer and Reference Interviews: Non-binding offer followed by references.

Background Checks:

We may perform background checks as a regulated entity. Checks may include verification of education, criminal history, political exposure, and banking history. Consent will be obtained, and adverse findings may affect probation.


Benefits:
  • Flexible working arrangements: Work from home 5 days/week; ability to start early or late as needed.
  • Fully remote work from anywhere in the world for 1 month each year.
  • Competitive salaries, generous paid time off, and potential participation in an employee share ownership plan.
  • Career growth: Autonomy, responsibility, and access to AI-focused initiatives.

As a certified B Corp, we strive for an inclusive, equitable, and regenerative economy. We aim for carbon neutrality by 2030.

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