Customer Service Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Description

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our clients through inbound and outbound calls.

Key Responsibilities
  • Handle calls professionally and efficiently, resolving issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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